This policy explains what hvacrepairrockwall.net collects, why, and what happens to it. It is written to be read rather than to be comprehensive-sounding.
Calls
The telephone number on this site is a tracked number. When you call, the following may be recorded: your telephone number, the date, time and duration of the call, and an audio recording of the call itself. Calls may be recorded for quality and training purposes. Texas is a one-party consent state, but we disclose recording regardless because you are entitled to know.
Call information is used to connect you with an appropriate contractor, to verify that referrals were delivered, and for quality purposes. Your name, address and the details of your problem are passed to the contractor who attends — that is the point of the call. If you would prefer not to be recorded, say so at the start of the call.
Website Data
This is a static website. It has no accounts, no login, no shopping basket, no contact form and no comment system, so there is nothing here that collects your name or email address.
The site is served through Cloudflare, which processes standard request information — IP address, user agent, requested URL, timestamp — for delivery, security and aggregate traffic measurement. Analytics used on this site are aggregate and do not identify individual visitors.
Cookies
This site does not set advertising or tracking cookies of its own. If analytics or call-tracking scripts are added in future, this policy will be updated to say so before they are deployed.
Third Parties
Information you give during a call is shared with the independent contractor referred to you, and with the call-routing platform used to connect you. It is not sold to unrelated third parties.
Contractors are independent businesses with their own privacy practices. Once your information is passed to a contractor, their handling of it is governed by their policies, not this one.
Your Choices
You can decline to be recorded at the start of a call. You can decline to give any detail you would rather not share, though this may limit how usefully the call can be routed. To ask what information is held about a call you made, or to request its deletion, contact us using the number on this site with the approximate date and time of the original call.
Children
This site is not directed at children and does not knowingly collect information from anyone under 13.
Changes
If this policy changes, the date at the top of this page changes with it. Material changes will be reflected here before they take effect.